Terms and Conditions

1. Introduction & Acceptance

Welcome to OneLoop, a software-as-a-service execution platform operated by Aithon LLC (“Aithon,” “OneLoop,” “we,” “us,” or “our”), a Texas limited liability company. These Terms and Conditions (“Terms”) govern your access to and use of OneLoop’s website, applications, APIs, and related services (collectively, the “Service”).

By creating an account, accessing the Service, or using any of its features, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” refers to that entity.

2. The Service

OneLoop is an execution platform that helps operators and teams plan, run, and review work across meetings, chat, tasks, reflections, evaluations, and automated workflows. Features may include integrations with third-party tools (calendars, messaging platforms, document stores, model providers) that you choose to connect to your workspace.

Aithon provides the Service itself; we do not guarantee the accuracy, reliability, availability, or behavior of third-party services you choose to connect. Your use of any connected third-party service is governed by that provider’s own terms.

The Service may be offered in multiple deployment configurations, including shared cloud infrastructure, dedicated infrastructure options, and, where offered, configurations in which some or all AI model workloads run on infrastructure operated by Aithon rather than third-party model providers. The deployment configuration, pricing, and any configuration-specific terms are stated in your Plan at signup or in a written agreement between you and Aithon.

Live voice calls are processed in real time by our voice technology providers. A provider may keep call data for up to 30 days for abuse monitoring and never uses it to train models.

2.1 Beta & Early-Access Features

We may designate certain features, plans, or the Service as a whole as beta, early access, pilot, or preview (“Beta Features”). Beta Features are provided as-is, may contain defects, may change materially or be discontinued at any time, and may be subject to additional limits. During beta periods, we may use workspace content and usage data to improve the Service, including to train and evaluate models Aithon operates to provide the Service, as described in our Privacy Policy. You may opt your workspace out of service-improvement data use as described in the Privacy Policy.

3. Definitions

• Customer — the individual or legal entity that creates or owns a OneLoop workspace (“Tenant”) and is billed for the Service.
• Authorized User — an individual authorized by the Customer to use the Service on behalf of its Tenant.
• Tenant Data — content, configuration, and metadata created, uploaded, or imported into a Tenant by Authorized Users, including meetings, chat, tasks, reflections, evaluations, and connected-integration data.
• Plan — a subscription tier selected by the Customer at signup or change-plan time.

4. User Accounts

To use the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Maintain the security and confidentiality of your password and authentication credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] of any unauthorized use of your account or Tenant.
• Not share credentials across multiple people; each Authorized User must have their own login.

We reserve the right to suspend or terminate accounts that are inactive for more than 12 consecutive months, fraudulent, or in violation of these Terms.

5. Plans, Fees & Payment

5.1 Subscription Plans

The Service is offered through the current OneLoop subscription plan, with optional add-ons or infrastructure upgrades where available. Current plan names, seat pricing, included Watts, and any setup or commitment terms are published on our signup, checkout, and billing pages. Legacy Solo, FS1, and FS2 names may appear in historical records only; they are not the current public plan surface.

• OneLoop — per-seat access with pooled included Watts for the workspace and usage-based metered cognition.
• OneLoop Dedicated — optional isolated infrastructure where available. The standard Dedicated package is 5 baseline seats at $99 per seat per month plus a $1,000 per month dedicated infrastructure add-on, paid quarterly / 90 days upfront, plus a $2,500 one-time setup fee when shown at signup or purchase.

5.2 Payment Processing

Payment processing is provided by Stripe, Inc. (“Stripe”). By using the Service, you also agree to Stripe’s Terms of Service and Privacy Policy. All payments are processed in U.S. Dollars (USD).

5.3 Billing Cycle & Minimum Commitments

Subscription fees are billed in advance on the cadence stated for your plan or add-on. Plans or add-ons with a minimum commitment remain billable for the full committed period even if the Customer cancels, downgrades, or reduces usage before the minimum period ends.

5.4 Setup Fees

Plans or add-ons marked as including a setup fee are billed once at the start of the subscription or add-on purchase, in addition to recurring subscription fees. Setup fees are non-refundable once setup work has begun unless a written agreement states otherwise.

5.5 Non-Payment & Suspension

If a payment fails, we may retry collection, suspend Service access for the affected Tenant, and ultimately terminate the subscription if the delinquency is not cured. Suspended Tenants may lose access to their workspace until payment is resolved. Tenant Data will be retained during suspension subject to Section 11 (Termination).

5.6 Usage-Based and Additional Fees

Some plans include usage-based components, including metered cognition measured in Watts, seat-count changes, overage, auto top-ups, manual Watt purchases, or connected service consumption. Where usage-based fees apply, they are metered by the Service and charged or invoiced according to the Customer’s billing configuration.

5.7 Fee Changes

We may modify Plan pricing or fee structure with at least 30 days’ advance notice sent to the Customer’s billing contact. Continued use after the effective date constitutes acceptance of the updated fees.

5.8 Taxes

Fees exclude taxes unless otherwise stated. The Customer is responsible for any applicable sales, use, VAT, GST, or similar taxes associated with its subscription, other than taxes on Aithon’s net income.

5.9 OneLoop Live Performer Commerce

OneLoop Live is a marketplace operated by Aithon. OneLoop facilitates the sale, creates the platform charge, collects the buyer's payment and applicable transaction taxes, and pays the performer through Stripe Connect. The performer is the seller and fulfiller of the request, action, admission, pickup item, or shipped item. Where marketplace-provider law makes OneLoop liable, OneLoop calculates, collects, reports, and remits the transaction tax. Performers remain responsible for accurate listing and tax-category information, fulfillment, income and franchise taxes, permits that apply to their own operations, and obligations not imposed on OneLoop as marketplace provider.

For a completed, non-refunded OneLoop Live sale, the standard application fee is 15% of the pre-tax Checkout amount, including any optional gratuity collected in that Checkout, and includes ordinary card-processing costs. The performer's standard payout is therefore 85% of that pre-tax Checkout amount. Taxes are not performer revenue. Refunds, disputes, chargebacks, reserves, currency conversion, and the $5 minimum platform fee can reduce the final payout. The minimum applies only to an event with paid transactions, is waived for a zero-revenue event, and any shortfall may be debited from the connected account or carried forward as disclosed in the performer console.

External Venmo, Cash App, PayPal, Zelle, or similar links are provided only as a convenience. OneLoop does not process, hold, verify, or observe money sent through those services and charges no fee on it. A displayed tip count represents link taps, not confirmed payments. A voluntary gratuity is a separate line from the price of a good or service for classification and tax calculation, but when it is added to a OneLoop Checkout it remains part of the pre-tax Checkout amount subject to the 15% application fee. A paid song request, boost, admission, or promised performer action is a purchase—not a tip—because the buyer receives consideration.

Performers are responsible for fulfilling requests and items, complying with venue, music, streaming, shipping, and consumer-protection rules, and obtaining all necessary rights or licenses. Performers may not list adult or physical-contact services, alcohol, tobacco, cannabis or CBD, weapons, raffles, gambling, controlled substances, licensed services offered without the required license, or any illegal, unsafe, infringing, deceptive, or Stripe-prohibited item. We may screen, hide, block, refund, suspend, or report listings or accounts when reasonably necessary.

Requests and boosts. Queue position and timing are not guaranteed. A boost increases cumulative priority and is not an auction bid. Requests and their applied boosts are refunded when the performer vetoes the request, cancels the event, or cannot perform the request, and may be refunded for a duplicate charge or technical failure. They are not refundable merely because another request is selected first or the buyer changes their mind. Streamed music and cover-song rights remain the performer's responsibility.

Actions, pickup, shipping, and canceled events. A performer action is refunded if it is declined or cannot be performed. Pickup items must be collected at the stated event or arranged location; a buyer no-show is not automatically refundable, but an unavailable, canceled, or materially misdescribed item is refundable. Shipped items must ship within the time stated in the listing or receipt, or within 30 days if no time is stated. A buyer may request a refund for non-shipment, cancellation, material mismatch, or an approved return, subject to any disclosed return instructions. If an event is canceled, unperformed requests and actions and unavailable pickup orders are refunded; independently shipped merchandise may still be fulfilled. Refunds return the amount charged for the refunded transaction, including applicable tax, to the original payment method; bank processing time can delay its appearance.

Buyers must provide accurate receipt, pickup, and shipping information and inspect fulfillment promptly. Contact [email protected] with the receipt and problem details. OneLoop may resolve a claim by requiring fulfillment, issuing a refund, limiting a performer account, or requesting additional evidence. Buyer names, request details, contact information, and shipping data are handled as described in the OneLoop Live Privacy Notice.

6. Customer Responsibilities

Customers and Authorized Users agree to:

• Provide accurate information when creating and managing workspaces and billing.
• Pay for services as agreed in the applicable Plan.
• Use the Service in compliance with applicable federal, state, and local laws and regulations.
• Not use the Service to store or transmit data the Customer is not authorized to process, including unlawful content or content infringing third-party rights.
• Manage their own Authorized Users, including inviting, offboarding, and role assignment.
• Configure and manage their own integrations responsibly, including scope of OAuth grants and API keys.
• Supervise AI features and automations they enable, review consequential actions, and maintain independent backups of critical data (see Section 12.1).

7. Tenant Data & Ownership

As between the Customer and Aithon, the Customer owns its Tenant Data. The Customer grants Aithon a non-exclusive, worldwide, royalty-free license to host, process, display, and transmit Tenant Data to: (a) operate the Service and deliver the features the Customer and its Authorized Users invoke; and (b) improve and develop the Service, including training, fine-tuning, and evaluating models that Aithon operates to provide the Service, subject to the encryption, de-identification, and opt-out safeguards described in our Privacy Policy. Plan-specific or negotiated terms may exclude a Tenant from clause (b) entirely. Clause (b) never applies to data obtained through Google APIs, which Aithon does not use to train, fine-tune, or evaluate any model, as described in Section 3.2 of the Privacy Policy.

Aithon will not access Tenant Data except as needed to operate the Service, provide support, enforce these Terms, protect the security and integrity of the Service, or as required by law.

8. Acceptable Use

You agree not to, and not to permit any Authorized User to:

• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as expressly permitted by law.
• Circumvent or attempt to circumvent authentication, rate limits, tenant boundaries, or other security controls.
• Use the Service to send unsolicited messages, spam, malware, or other harmful content.
• Use the Service to infringe intellectual property or privacy rights.
• Use the Service in a way that materially degrades performance for other customers.
• Use automation or AI features to generate deceptive or abusive content, manipulate third parties, or bypass third-party services’ own terms.
• Provide false, incomplete, or misleading business identity, ownership, or tax information to OneLoop, to payment processors or other connected providers, or to your own customers, including misstating the legal entity your customers contract with.

We reserve the right to investigate and take appropriate action against suspected violations, including suspension or termination of accounts.

9. Intellectual Property

The Service, its design, code, content, logos, trademarks, and documentation are the property of Aithon LLC and are protected by copyright, trademark, and other intellectual property laws. Except for the limited rights expressly granted under these Terms, no rights in the Service are transferred to you.

You may provide feedback, suggestions, or ideas about the Service (“Feedback”). You grant Aithon a non-exclusive, worldwide, royalty-free, irrevocable license to use and incorporate the Feedback into the Service and our other products without obligation.

10. Privacy & Data Protection

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in the Privacy Policy.

11. Termination

Either party may terminate a subscription for convenience at the end of the then-current billing period, subject to any minimum commitment associated with the Plan. Aithon may suspend or terminate access to the Service at its discretion for material violations of these Terms, non-payment, fraud, or conduct harmful to other users or the Service.

Upon termination:

• The Customer’s right to use the Service ceases.
• Aithon may delete or anonymize Tenant Data after a reasonable retention period as described in the Privacy Policy.
• Outstanding fees remain due and payable.
• Sections that by their nature should survive (including Sections 7, 8, 9, 12, 13, 14, 15, and 17 through 21) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY OUTPUT PRODUCED BY AUTOMATIONS, AI FEATURES, OR THIRD-PARTY INTEGRATIONS.

WE ARE NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, OR DATA OF THIRD PARTIES, INCLUDING CONNECTED INTEGRATIONS, MODEL PROVIDERS, OR STRIPE. YOUR USE OF THIRD-PARTY SERVICES IS AT YOUR OWN RISK.

12.1 AI Features & Autonomous Actions

The Service includes AI features, agents, and automations that can take actions on your behalf, including reading, creating, modifying, and deleting workspace content; sending messages, emails, and other communications; placing or receiving calls; interacting with connected third-party services; and executing multi-step workflows — in some cases without a human reviewing each individual action. AI systems are probabilistic: they can produce inaccurate, incomplete, or unexpected output and can take unintended actions, including actions that modify or delete data or affect third parties.

You acknowledge and accept these risks as a condition of using AI features. You are responsible for: (a) configuring the scopes, permissions, and integration access you grant to AI features; (b) supervising automations you enable and reviewing consequential actions; (c) maintaining independent backups of data you cannot afford to lose; and (d) not relying on AI output as professional (legal, medical, financial, or tax) advice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AITHON IS NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM ACTIONS TAKEN BY AI FEATURES, AGENTS, OR AUTOMATIONS OPERATING UNDER YOUR ACCOUNT OR CONFIGURATION, INCLUDING WITHOUT LIMITATION DATA LOSS, MODIFICATION, OR DELETION; COMMUNICATIONS SENT TO THIRD PARTIES; ACTIONS TAKEN IN CONNECTED THIRD-PARTY SERVICES; OR DECISIONS MADE IN RELIANCE ON AI OUTPUT. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND ALL SUCH LIABILITY REMAINS SUBJECT TO THE CAPS IN SECTION 13.

12.2 Assisted Services, Templates & Business Compliance

OneLoop may provide assisted services through AI agents and staff, including onboarding and creator-success assistants that communicate with you by message, email, text, or phone. These services may include general information, suggestions, page copy, and draft documents or templates such as customer terms, cancellation and refund policies, waivers, and privacy notices (“Assisted Materials”).

Assisted Materials are general information only. They are not legal, tax, financial, or other professional advice, and no attorney-client or other professional relationship is created. Assisted Materials may be incomplete or unsuitable for your circumstances or jurisdiction. You are responsible for having them reviewed by your own qualified advisors before you use, publish, or rely on them. If you use Assisted Materials without that review, you do so at your own risk.

You are solely responsible for your own business and its legal compliance, including entity formation and good standing; registration to do business in each jurisdiction where you operate; assumed, trade, or “doing business as” names; licenses, permits, and insurance; taxes; consumer-protection, advertising, travel, and privacy obligations; the terms you offer your own customers; and the accuracy of the business identity, ownership, and tax information you provide to OneLoop, payment processors, and your customers.

We may decline, pause, or modify any request for assisted services that we reasonably believe is unlawful, would mislead third parties, would provide false information to a payment processor or other provider, or would violate third-party terms. We keep records of assisted-service communications, including message and email content and call transcripts, to provide and improve the services and for safety, compliance, and dispute resolution, as described in our Privacy Policy.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AITHON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF AITHON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AITHON’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AITHON IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations in this section apply regardless of the form of action and even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aithon LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) Tenant Data you submit to the Service; or (e) any dispute between you and a third party related to your use of the Service.

15. Dispute Resolution & Binding Arbitration

15.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator in Dallas County, Texas. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any relief that a court could award, including injunctive relief and attorneys’ fees.

15.3 Class Action Waiver

YOU AND AITHON AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

15.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court for claims within its jurisdiction; (b) seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights; or (c) bring claims that cannot be arbitrated under applicable law.

15.5 Opt-Out

You may opt out of this arbitration provision by sending written notice to [email protected] within 30 days of first accepting these Terms. The opt-out notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. To the extent court proceedings are permitted under Section 15, you consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice in the Service at least 30 days before taking effect. For registered users, continued use of the Service after the effective date constitutes acceptance. If you disagree with the changes, you must stop using the Service and close your account.

18. General Provisions

18.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Aithon may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

18.3 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service outages.

18.4 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Aithon regarding the Service and supersede all prior agreements and understandings.

18.5 Waiver

The failure of Aithon to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.6 Texas Deceptive Trade Practices Act

To the extent permitted by the Texas Business & Commerce Code §17.49, you waive your rights under the Texas Deceptive Trade Practices-Consumer Protection Act, Chapter 17, Subchapter E, to the extent such waiver is enforceable. This waiver applies only to the extent permitted by law and only for transactions exceeding $100,000 or where you were represented by legal counsel.

19. Contact Information

If you have questions about these Terms, please contact us at:

Aithon LLC
Email: [email protected]
General Support: [email protected]

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.